Hello,
Just thought I’d post this on our blog for people experiencing this particular issue, we’ve had a high number of support tickets today where cPanel’s webmail / SQL Admin / MailScanner Front End / Fantastico etc will not work on customers VPS’ or Dedicated Servers.
This seems to be due to cPanels internal PHP requiring shared objects that are no longer existant, running the following set of commands will remedy the situation however (make sure you run them as root):
chmod +x /usr/local/cpanel/3rdparty/bin/php
chmod +x /usr/local/cpanel/3rdparty/bin/php-cgi
ln -s /lib/libssl.so.4 /lib/libssl.so.2
ln -s /lib/libcrypto.so.4 /lib/libcrypto.so.2
/scripts/makecpphp
Once you’ve done that webmail etc should all work just fine; if you’re not sure on how to do this feel free to raise a support ticket (providing your a customer naturally) and one of our support staff will happily rectify this for you.
Take Care,
Dan
No Comments »
It’s going to be a long week for our staff, as we finalise the plans to migrate all of our servers over to BlueSqare. Hopefully there shouldn’t be any hickups, however as usual with most transfers there may be small periods where websites don’t work properly - We will be keeping all the older servers active till weds until we can ensure domain propegation.
As some of you know, we want to pride ourselves with providing a high quality service to all of our customers, and this new hardware layout is just part of that. We’ve noticed that placing a larger number of people on larger servers wasn’t working too well for everyone (HDD usage pushing high load etc), so we’ll be replacing servers one by one with someone of similar spec designed for lower usage.
So previously you may have been on a 2 x DualCore Xeon 3.0Ghz (with HT), with 2GB of RAM, and total storage capcity of 250GB; the new servers are quite similarly spec’d with a few tweaks to hopefully improve performance, the processor’s are QuadCore Xeon 2.4GHz (the new 45nm ones, for the avid technology follower), with similar RAM and HDD - however with dedicated HDD for SQL operation (with the previously mentioned intent on improving performance).
As part of our promise to keep your data safe, we’ve also increased our backup facility, employing storage for account backups both locally in the datacentre (on different servers naturally), but also safely stored on servers outside the UK, so even if the datacentre where our servers are were to dissapear overnight (hopefully not), we’d still be able to seup new servers and quickly have your websites up and running again.
Dan
No Comments »
